Streets & Sidewalks

Alley Cleaning

Please use this service request type to request cleaning of a public alley. Alley cleaning takes place year round and is performed by the General Maintenance Division in the Department of Public Improvements by request only. Anyone can make a request. Requests can take up to 10 business days to fulfill, weather permitting.

Contact Name: Allison Donaldson
Contact Phone: 859-292-2292
Contact E-Mail:

Alley Repair

For alley surfaces issues, please identify the specific alley location, provide a description of problem (i.e. pothole, re-paving) and describe the type of existing alley surface (i.e. dirt, concrete, brick). It is also helpful to provide any additional information specific to the proposed repair. The scheduled response time for this request type, weather permitting, is as follows:

  • Investigation: 5 business days
  • Temporary repairs: Performed by the General Maintenance Division within 5 business days
  • Alley re-paving: This service is based on annual funding authority and available resources. All Alley re-paving requests must be approved by the City Engineer. All re-paving requests are placed on a list for approval.

Contact Name: William Matteoli
Contact Phone: 859-292-2119
Contact E-Mail:

Curb and Gutter Repair

Please use this service request type to investigate public curb and gutter issues. Please identify the specific location (i.e. address, intersection) and describe the type of repair that is suggested. This request type is investigated in approximately 30 business days, weather permitting. Permanent repairs may take longer depending on the nature of the damage.

Contact Name: Allison Donaldson
Contact Phone: 859-292-2292
Contact E-Mail:

Illegal Signs/Posters

It is illegal to advertise on areas within the public right-of way in any capacity without prior approval from the City in the form of an easement or permit. Please use this request to report posters that have been illegally or improperly placed in the public right-of-way including telephone poles, utility strips, exit ramps, parks and other city-owned property. Contact Department of Public Improvements (DPI) for removal of all illegal posters.

Contact Name: Allison Donaldson
Contact Phone: 859-292-2292
Contact E-Mail:

Pothole Repair

Please use this request type for pothole repairs. Pothole repair normally takes approximately 3 business days (72 hours), weather permitting, for completion. Learn more about what causes potholes and there repair.

Contact Name: Allison Donaldson
Contact Phone: 859-292-2292

Sidewalk Repair

Please use this service request type for a sidewalk repair investigation. Sidewalk repair is the property owner’s responsibility. If the sidewalk problem is caused by a tree located on City right of way, please notify the Department of Public Improvements with the location and address of the problem to have it investigated. Sidewalk requests will be investigated within 7 days of notification and repair time will vary depending on workload.

Contact Name: Allison Donaldson
Contact Phone: 859-292-2292


A sinkhole is a cavity in the ground caused by water erosion. If you see a sinkhole in a public right-of-way, please contact the Department of Public Improvements. 

Contact Name: Allison Donaldson
Contact Phone: 859-292-2292

Street Light Repair

Duke Energy maintains the vast majority of the City’s outdoor lights to help promote safety and security in public areas. Repairs made to these lights are heavily dependent on direct customer feedback and all residents and businesses are encouraged to report any lighting outage they see directly online at or through Duke’s Customer Call Center at 800-544-6900.

If there is a hazardous condition such as a wire hanging low or lying on the ground, please call 9-1-1 and/or Duke Energy immediately at 800.543.5599. Never touch a power line or anything touching a power line, such as tree limbs, tools and toys.

Duke Energy owns, services and operates the vast majority of lights in the City of Covington’s right-of-way, approximately 4,000 of street lights. The City’s Department of Public Improvements owns and services approximately 300-400 decorative lights throughout the City. Together and through a working partnership, these two entities are responsible for the maintaining the City’s entire public lighting infrastructure.

Light repair requests for routine repairs such as a bulb and/or photocell change are typically repaired within three working days.  Repairs that require more work, like broken poles or fixture mounts, failed underground power lines, may require as much as ten working days to repair.

The accuracy of the information provided by the customer on the outage has a direct correlation to response time. Incomplete or inaccurate information will result in delayed response time and it is most helpful for callers to provide key information, which includes:

  • Physical address of the light
  • Pole number when possible (Duke Energy pole numbers are on a metal tag affixed to the pole are arranged vertically)
  • Nearest intersecting street if no address is available
  • A point of contact with a telephone number for a technician to use if the light cannot be located

If the call is regarding a light for an apartment complex or business it is important to make sure that this is indicated to the Duke Energy call center. Callers should also provide their contact information. 

There are many instances in which lights that are called in to Duke Energy are actually owned or paid for by a property management company. Without a good contact, the technician ends up speaking with someone that may not have the specific knowledge of the light which requires repair.

For businesses located in a generally under-lit area of the City, Duke Energy has a department to discuss the addition of lighting poles on either public or private property. Call 866.769.6417 or click here to arrange a consultation.

Contact Name: Duke Energy
Contact Phone: 800-544-6900

Street Repair

Please use this service request type to investigate street surface issues. Please provide the specific location (i.e. address, intersection) and describe the specific repair problem (i.e. uneven pavement, numerous potholes). Also if possible, provide any information regarding the street surfaces paving material (i.e. concrete, asphalt, or brick).

Contact Phone: 859-292-2112

Street Sweeping

Please use this request type to report issues related to automated street sweeping along regularly scheduled sweep routes.

Click here to find out when your street will be swept and to identify which section you are located in.

Contact Name: Allison Donaldson
Contact Phone: 859-292-2292

Traffic Calming Investigation

This service request type pertains to pedestrian safety, speed study requests and any other type of traffic calming measures. For information regarding traffic calming measures, contact the Community Services Division. For recurrent speeding issues, please contact the Police Department for enforcement. Please note that 'Children at Play' signs are no longer being installed as studies have shown they do not reduce speed and they encourage children to think it is safe to play in the street when it is not. Please note that the City does not install speed humps/bumps. In order for these to be effective to reduce speed, studies have shown that many need to be installed and these slow emergency vehicle response time to the area and makes snow removal difficult. Call 859 292 2323 to request a traffic calming investigation.

Contact Phone: 859-292-2112

Traffic Signals Investigation

Please use this service request type for traffic signal issues. Please provide the specific location of the traffic signal (i.e. NE corner, SW corner, etc.) and describe the specific problem, (i.e. flashing, all-out, red out, pedestrian signal out, etc.).

The scheduled response time for traffic signal maintenance is as follows:

  • All signals out: 6 hours
  • Twisted or turned head: 6 hours
  • Bulb replacement: 6 hours
  • Pedestrian signal out: 6 hours
  • School flasher inoperative: 30 days
  • Signal timing change: 30 days

Note: Requests for "new" traffic signals require an investigation determination, rulemaking and publication in the DC Register (if approved). Funding identification, design, and construction are also necessary. Please note that if this request is approved, it could take up to 24 months for completion.

Contact Phone: 859-292-2112

Go Back