Devou Park

Department of Public Improvements


Department of Public Improvements

Alley Cleaning

Please use this service request type to request cleaning of a public alley. Alley cleaning takes place year round and is performed by the General Maintenance Division in the Department of Public Improvements by request only. Anyone can make a request. Requests can take up to 10 business days to fulfill, weather permitting.

Contact Name: Allison Donaldson
Contact Phone: 859-292-2292
Contact E-Mail: adonaldson@covingtonky.gov

Alley Repair

For alley surfaces issues, please identify the specific alley location, provide a description of problem (i.e. pothole, re-paving) and describe the type of existing alley surface (i.e. dirt, concrete, brick). It is also helpful to provide any additional information specific to the proposed repair. The scheduled response time for this request type, weather permitting, is as follows:

  • Investigation: 5 business days
  • Temporary repairs: Performed by the General Maintenance Division within 5 business days
  • Alley re-paving: This service is based on annual funding authority and available resources. All Alley re-paving requests must be approved by the City Engineer. All re-paving requests are placed on a list for approval.

Contact Name: William Matteoli
Contact Phone: 859-292-2119
Contact E-Mail: wmatteoli@covingtonky.gov

Animal Abatement

For requests to pick up dead animals in the public right of way including roads and sidewalks, and to bait sewers for rodents, please contact General Maintenance. Requests will be fulfilled within 2 days.

Contact Name: Allison Donaldson
Contact Phone: 859-292-2292

Blight Complaints - Public Property

Please use the is request if you witness blight within the City's public spaces, including rights-of-way or parks. This would include broken equipment, graffiti, or other damage.

Contact Name: Allison Donaldson
Contact Phone: 859-292-2292
Contact E-Mail: adonaldson@covingtonky.gov

Curb and Gutter Repair

Please use this service request type to investigate public curb and gutter issues. Please identify the specific location (i.e. address, intersection) and describe the type of repair that is suggested. This request type is investigated in approximately 30 business days, weather permitting. Permanent repairs may take longer depending on the nature of the damage.

Contact Name: Allison Donaldson
Contact Phone: 859-292-2292
Contact E-Mail: adonaldson@covingtonky.gov

Graffiti Removal - Public Property

Graffiti on public property, such as sidewalks, bridges, and overpasses, can be reported to the Department of Public Improvements (DPI) for removal. Residents are encouraged to contact the Police Department at 859-356-3191 if they witness graffiti tagging in progress. 

Contact Name: Allison Donaldson
Contact Phone: 859-292-2292
Contact E-Mail: adonaldson@covingtonky.gov

Grass and Weeds - Public Property

Please use this request to report high grass and/or weeds on City-owned or public property. This service is performed between the months of April and November on all city-owned property and public right-of-ways.

Contact Name: Allison Donaldson
Contact Phone: 859-292-2292
Contact E-Mail: adonaldson@covingtonky.gov

Illegal Dumping

If you are actively observing illegal dumping, contact dispatch at 859-356-3191. Illegal dumping is a criminal offense that the City takes seriously. If possible and without risk to your safety, if you observe someone dumping, please try to record a license plate and vehicle and person description, as well as provide exact location details. 

If you observe solid waste that has been disposed of improperly or illegally please contact the Solid Waste Department.

Contact Name: Sheila Fields
Contact Phone: 859-292-2121
Contact E-Mail: sfields@covingtonky.gov

Illegal Signs/Posters

It is illegal to advertise on areas within the public right-of way in any capacity without prior approval from the City in the form of an easement or permit. Please use this request to report posters that have been illegally or improperly placed in the public right-of-way including telephone poles, utility strips, exit ramps, parks and other city-owned property. Contact Department of Public Improvements (DPI) for removal of all illegal posters.

Contact Name: Allison Donaldson
Contact Phone: 859-292-2292
Contact E-Mail: adonaldson@covingtonky.gov

Leaf Collection

Please use this service request type to request collection of leaves. The autumn leaf collection program runs between November and January. No Parking Signs will be displayed in the area of pick-up by Department of Public Improvements (DPI) 24 hours in advance. Residents are asked to blow their leaves to the curb for the City's leaf truck to come by and vacuum them. Residents should pile leaves neatly and the curb and not bag them. 

For service outside the typical collection program period, please use the 'Yard Waste' service request type.

To view the Residential Leaf Collection Schedule and Map, click here.

Contact Name: Allison Donaldson
Contact Phone: 859-292-2292
Contact E-Mail: adonaldson@covingtonky.gov

Parks Maintenance

Report problems and concerns regarding park and equipment maintenance to Department of Public Improvements.

Contact Name: Allison Donaldson
Contact Phone: 859-292-2292
Contact E-Mail: adonaldson@covingtonky.gov

Pothole Repair

Please use this request type for pothole repairs. Pothole repair normally takes approximately 3 business days (72 hours), weather permitting, for completion. Learn more about what causes potholes and there repair.

Contact Name: Allison Donaldson
Contact Phone: 859-292-2292

Sinkholes

A sinkhole is a cavity in the ground caused by water erosion. If you see a sinkhole in a public right-of-way, please contact the Department of Public Improvements. 

Contact Name: Allison Donaldson
Contact Phone: 859-292-2292

Snow/Ice Removal

Please use this service request type for removal of snow and treatment of ice on streets. Public safety determines the priority for snow removal. Clearing and salting efforts are focused first on major roads, commuter thoroughfares and designated Snow Emergency Routes.

The City's Snow Team is committed to faster completion of plowing and salting along major roads and residential streets, however, residents are asked to please be patient and allow sufficient time for snow operations to be implemented as Covington is responsible for clearing 270 miles of streets and alleyways.

The city divides the streets up by “Priority Level”:

High Priority” Streets are typically major arterial and collector streets, or those abutting schools or hospitals. These streets are plowed within 6 hours from the first call out.

“Medium Priority” Streets are minor collector streets, typically serving a single subdivision, or cul-de-sac streets. These are plowed within 8 hours from the time a storm subsides.

“Low Priority” Streets are stop sign approaches, alleys, and some parking lots, and are plowed within 24 hours from the end of a storm.

Not all streets in Covington are plowed by DPI. Some are maintained by the state, the county, and others by the cities of Taylor Mill, Erlanger, and Ft. Wright. 

To determine how soon your street will be plowed following a snow event, please reference this map.

 

Contact Name: Allison Donaldson
Contact Phone: 859-292-2292

Traffic Signals Investigation

Please use this service request type for traffic signal issues. Please provide the specific location of the traffic signal (i.e. NE corner, SW corner, etc.) and describe the specific problem, (i.e. flashing, all-out, red out, pedestrian signal out, etc.).

The scheduled response time for traffic signal maintenance is as follows:

  • All signals out: 6 hours
  • Twisted or turned head: 6 hours
  • Bulb replacement: 6 hours
  • Pedestrian signal out: 6 hours
  • School flasher inoperative: 30 days
  • Signal timing change: 30 days

Note: Requests for "new" traffic signals require an investigation determination, rulemaking and publication in the DC Register (if approved). Funding identification, design, and construction are also necessary. Please note that if this request is approved, it could take up to 24 months for completion.

Contact Phone: 859-292-2112

Trash Cart - Repair or Replacement

Please use this request type to request repair or replacement of a trash or recycling cart for residential or business use.

Rumpke can fix issues with wheels, lids and cart lift bar. Cart may be temporarily or permanently replaced depending on the nature of the damage. 

If you believe your trash or recycling cart has been stolen, Please follow the following steps to obtain a new cart:

  • Contact Rumpke to alert them of the incident and get the serial number for your cart.
  • Download and complete the City of Covington Missing/Stolen Cart Form.
  • Before returning the form, check your neighborhood to see if you can locate your missing cart based on the serial number.
  • If you are unable to locate your missing cart, return the completed form to Rumpke via regular mail at P.O. Box 575, Alexandria, KY, 41001 or by faxing to 859-448-0521. The form can also be sent electronically by emailing covington@rumpke.com.

Your claim will be reviewed and a replacement cart ordered.  Multiple claims may result in denial or fees.

Contact Name: Rumpke Waste & Recycling
Contact Phone: 1-877-786-7537
Contact E-Mail: covington@rumpke.com

Trash Collection - Green Stickers

As part of the changes to how trash is collected in the City, all trash is required to be placed inside City-issued trash cart for collection. However, the City understands that there will be instances throughout the year when property owners have more trash than what carts can hold, or items too large to fit inside a trash cart.

To accommodate for these instances, the City provides each household with 12 green stickers per year. These stickers allow residents to place additional waste items that do not fit inside the City-issued trash cart for curbside collection at no additional cost. One sticker can be used to dispose one large item or of up to six 30-gallon bags of trash or yard waste.

Residents can purchase additional stickers for large items through the City at a cost of $5 per sticker. If you continuously have more trash than what your trash cart can hold, please request additional trash carts from Rumpke. Participating in the City’s recycling program can also reduce trash.

When placing an item or items with green stickers at the curb for pick up please follow these guidelines:

  • Place one sticker on every large item or 30-gallon bag of trash set out for collection that is not contained in a cart. One sticker can be used for up to six additional bags of trash.
  • If you are disposing of yard waste, loose shrubbery or tree limbs must be bundled and tied in lengths no larger than 4 feet long and 2 feet wide.  Bundles should not exceed 50 pounds and should be marked with a green sticker.
  • Prepare large items for collection. For example, mattresses, box springs and upholstered furniture should be wrapped and sealed in plastic and Freon should be properly removed from appliances.
  • Alert Rumpke 48-hours prior to the collection day of their intention of disposing of a large item.

Contact Name: Sheila Fields
Contact Phone: 859-292-2121
Contact E-Mail: sfields@covingtonky.gov

Tree Services

Please use this service type to request service on any tree on public property or right of way. Services include pruning, stump removal, general maintenance of overall health, and safety for the area around the tree. Service requests can expect a response within 90 days, unless it is a safety issue.

Contact Name: Allison Donaldson
Contact Phone: 859-292-2292

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